RETURN & EXCHANGE POLICY

All masks, lanyards, and bags are final sale and cannot be refunded once an order has been placed.

Returns for the health and safety of everyone, any mask(s), lanyards, and bags purchased will be final sale and cannot be returned. Exchanges (if applicable), we only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email within 48-hours of receiving your mailed package at support@eco6ix.ca.  Please include a photo and the reason why you wish to exchange the same item due to the item being defective or damaged. We will respond to you within 24-hours of receiving your email.

MASK DISCLAIMER

Our face masks are made from bamboo and cotton and are washable and reusable. We recommend washing before first use to sanitize and wash your mask at the end of the day before you go to bed.

Our face masks are not a replacement for medical-grade Personal Protective Equipment, and in circumstances where medical-grade Personal Protective Equipment is recommended, you should consult a health care professional. The decision to use this mask is solely your own. 

Face masks are not intended to replace other recommended measures to stop the community spread of COVID-19, such as social distancing, washing your hands, and refraining from touching your face.

Face masks are not designed or intended to prevent, mitigate, treat, diagnose, or cure any disease or health condition, including COVID-19/Coronavirus.  Masks are intended for general public use only.  They are non-sterile and are not intended for use in any clinical or surgical setting or where exposure to bodily or hazardous fluids may be expected, where the risk of exposure through inhalation is high, or near intense heat or flammable gas.